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CILEx has in place a wide range of checks and quality assurance procedures to ensure that every student who takes an assessment receives a result which accurately reflects their performance in the assessment. However, on occasion, a student may consider that their assessment result is not an accurate reflection of their performance. In such cases a student may query or challenge the mark/grade they have received – this is known as an appeal.
Level 3 and Level 6 qualifications - Result Enquiries and Appeals policy