Frequently Asked Questions - Post My ILEX Registration
I have not received notification
of my password?
Your password will be sent to the email
address indicated during the registration process. For
members who applied using the ILEX Online Membership Application
service, access to MyILEX is only available once the application is
complete and approved. An email should be received at this
time and include your MyILEX password,
Delivery of Internet email is not
guarranteed to be instantaneous and can, depending
on geographic location, Internet Service Provider, general
Internet network problems or levels of email traffic, be subject to
delay. This delay is outside the control of ILEX.
Should you have reason to think the delay is
only affecting your password
notification; Check your "spam" folders (where provided)
to ensure your email provider has not decided to treat the email as
unsolicited advertising. Register again with the MyILEX
service. Should you still not receive your password
notification please contact ILEX here.
When I try to Login to the My
ILEX service....
Login reports
“Your logon attempt was not successful”
Check the
Username and/or the password is entered correctly. The
Username is not case sensitive but the Password is
case sensitive. Check the "Caps lock" key to ensure you control how
characters are being entered. If you Cut/Paste the
details, make sure the data contains only the correct character (no
leading/trailing spaces or other spurious data).
Login reports “Your
account has been locked”
As a security feature, ILEX allows
3 (three) attempts to enter the correct account
password. After these attempts the account is automatically
disabled. ILEX Members can reset their own account simply by
Registering
with the MyILEX service again. This will reset the account
and send a replacement password to the email address provided.
Login report “This is not a valid email
address”
Check the input of the email
address ("username") for the account. Avoid entering symbols
or characters not allowed in a standard Internet email
address. Depending on your keyboard particular care is
required to avoid entering a "," (comma) when a "." (period) is
required.
What does the “Remember me” tick box option
mean?
The "Remember me" tick-box allows
the user to indicate that on the computer currently being used to
access the service, you wish to store certain "login" information
on the computer so future access to the MyILEX service does
not require you to Login again to the service. You remain in
effect, permanently "logged in". This only operates
if the user does not "Logout" from the
MyILEX service. You are advised not to
use this facility on public computers or computers not personally
owned by you, or not restricted to your sole use (for more account
security information see here).
I have
forgotten my password
The MyILEX service provides a
"Forgotten
Password" service which can be located on the Login and
Registration page of MyILEX. If you are uncertain about the
email address the password will be sent to members are advised to
Register
again with the MyILEX service.
I have
forgotten my username
Your username will be the email
address supplied by you when you registered with MyILEX. You
may have received emails from the service which might help identify
the email address in use. If not, members are advised to
Register again with the MyILEX
service.
How do I change the email address (username) used
to access the service?
Members are able to Register (or
Re-register) with the My ILEX service at any time. This can
also be used to amend the email address used to access the
service.
When are MyILEX
services available?
Members are able to login to the MyILEX
webservices at any time (24x7x365) and gain access to the My ILEX
services and content. Some services depend on other systems
and software, running seperately from the Web site and for
housekeeping reasons these services may not be available between
02:00 and 04:00 BST. During these periods users should
receive a "Service Unavailable" message. Should this occur
members are requested to try again later and only if the problem
persists to contact ILEX here. Please note, ILEX open normal UK
office hours.