ILEX Customer Service Excellence Recognised
1 October 2009
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The very best in customer service in
Bedfordshire has been recognised with the first Apprentice of the
Year 2009 Awards from the Bedfordshire and Luton Chamber of
Commerce. The Award for Customer Service goes to Simon Hoinca, a
Membership Administrator with the Institute of Legal Executives
(ILEX) in Kempston, Bedford.
Simon (26) won the title in recognition of his excellent
customer service skills honed while studying for his Apprenticeship
in Customer Service through the Chamber. He is one of the winners
of what is hoped will become an annual award.
The winners were selected from over 30 entrants from all part of
Bedfordshire who were nominated by course assessors. A selection
committee from the Chamber chose the finalists.
At his desk in Kempston, Simon deals with inquiries from the
22,000 Legal Executive Lawyers from across England and Wales.
Profession development, regulation, training and membership
reinstatements all fall within his remit.
“I am absolutely thrilled with winning this Award,” he said.
“Although I am proud of what I have achieved it also shows how ILEX
is committed to investment in people and its continued high
standard of customer service.”
“Simon worked extremely hard at his apprenticeship finishing
well within the target date, despite undergoing significant
hospital treatment at the same time”, said course assessor
Katherine Hills. “I was particularly impressed by Simon’s work for
his communication project, which lead to Simon discovering untapped
writing skills. As a direct result of the apprenticeship, Simon is
now considering a career in journalism - something he’d never
previously considered.
“Simon demonstrated during the apprenticeship that he was an
excellent customer service representative for ILEX. I am really
proud of his achievements,” she continued.
“My congratulations to Simon on his success,” said the President
of the Institute of Legal Executives, Judith Gordon Nicholls. “Good
quality customer service is vitally important for any organisation
in today’s business climate, especially for a membership
organisation like the Institute, where members expect a quick and
knowledgeable response to their inquiries. Simon is a shining
example of what good customer service should be.”
Simon will receive his Award at the Chamber Annual General
Meeting in Luton on Thursday 1 October.
Posted 01.10.09